Yesterday I decided to have my dinner at my home rather than at the restaurant. So I ordered for a parcel. The dish which I ordered has an ingredient that is sprinkled over the top after it is served. As my parcel was packed, the man behind the counter sprinkled the ingredient on the top of the dish and sealed the parcel. I did not see anything wrong in that until I reached home and opened the parcel. The parcel did not have a wide opening & I needed to invert the container to empty the food out into a plate. When I did so, the ingredient on the top went to the bottom of the dish. I could not enjoy the dish fully as the taste given by the ingredient was not present in the first few mouthfuls. Worse, it did not add any special taste at the end too.
Getting to know one's customer's requirements is very important. In addition, we need to know whether the processes that we follow to fulfill those requirements are appropriate or not. Sometimes tweaking the process will enhance the users' experience of using our product.
The serving guy could have well put the ingredient at the bottom of the parcel. :-)
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