Customer Delight

Today I went to a road-side shop with my friend to buy a tender coconut. The shop-keeper was a lady, around 45 years of age. The shop was nothing but a pile of coconuts kept on a plastic carpet, under a shade. My friend ordered a coconut. The lady picked the one chosen by my friend, then sliced it enough so that the water within can be sipped using a straw, and handed it over to him. My friend sipped the delicious water, and then handed over the coconut back to her. She again sliced it open so that my friend can eat the content within. For eating that my friend had to use his hands. Once he was done, the lady opened a water bottle, and helped him wash his hands too. That was all over, and we walked away.

It was after some time that I realized the extra effort that lady had put to delight her customers. I have visited a lot of similar shops to buy tender coconut, but never I saw any shop-keeper offer water to customers to wash their hands. Every time, I had to wipe my hands clean with my kerchief.

How much effort does it take for giving water? But it makes a lot of difference…